SHEIN, the renowned online fashion retailer, has added an exciting interactive game called Puppy Keep. This engaging game allows players to care for a virtual puppy while completing tasks to earn rewards. If you’re a newcomer to SHEIN or looking to understand how to maximize your gaming experience, this guide is perfect for you. Let’s explore the basics of Puppy Keep, its rules, and how to handle common situations you may encounter while playing.
What is Puppy Keep?
Puppy Keep is a fun and rewarding game where players adopt a virtual pet dog and upgrade its level by completing specific tasks and feeding it. The goal is to care for your puppy while enjoying the chance to win exciting prizes. With every completed task, you can improve your puppy’s happiness and health, ultimately leading to more rewards.
Puppy Keep-Function Button
How to Play Puppy Keep
To start playing Puppy Keep, you first need to get your virtual puppy. Once you have your pet, follow these steps to maximize your gaming experience:
- Complete Tasks: Every day, you’ll find a list of tasks that you can complete to upgrade your puppy’s level. These tasks may include feeding your puppy, playing games, or sharing the game with friends.
- Feed Your Puppy: Feeding your puppy is essential for keeping it healthy and happy. By providing the right food, you help your puppy grow and earn more rewards.
- Win Prizes: As you complete tasks and feed your puppy, you’ll accumulate points and unlock various prizes. The more you engage with the game, the better your chances of winning!
Handling Abnormal Situations
Like any game, you may encounter some technical issues while playing Puppy Keep. Here are some common problems and how to address them:
Missing Game Screen
If you find that the game page is blank or displays a black screen, follow these steps:
- Contact Support: Before reaching out, make sure to provide any relevant information about your issue, including screenshots if possible.
- Follow Up: Inform the customer support team about the missing screen. They will report the issue to their superiors and recommend checking back in after two working days for updates on the progress.
Button Not Working
If a button in the game is missing or not functioning, the same steps apply:
- Provide Details: Include any relevant information when contacting support, so they can escalate the issue appropriately.
- Check Back: You may need to follow up in two working days to learn about the resolution.
Frequently Encountered Issues
Puppy Food Not Received
If you do not receive puppy food after making a purchase or sharing the game link with friends, customer support will check if your actions comply with the game rules. Here’s what you should know:
- Compliant Actions: If your actions are compliant, the support team will escalate the issue. Be prepared to wait for up to two working days for an update.
- Non-Compliant Actions: If your actions do not meet the game rules, you will be informed that the food cannot be obtained. For example:
- If the purchase does not comply with the game rules, you will be notified accordingly.
- If your pure commodity amount exceeds $20 and does not comply, you will also be informed.
Important Note: To earn rewards, ensure that you place your orders before entering the game. Ordering on the same day you enter will allow you to receive rewards.
Free Gift Not Received
If you have not received a free gift after completing tasks, here’s how to resolve the issue:
- Check Your Progress: Confirm whether you have reached 100% in heart collection. If you have completed the game tasks, check your gift redemption status.
- Redemption Status: If your gift redemption status is normal, customer support will notify you of your order’s eligibility for a free gift. If you encounter issues during redemption, such as “eligible for redemption but failed due to order failure,” you may be eligible for a compensation gift card.
- Follow-Up on Issues: If you see other abnormal reasons displayed, customer support will escalate the issue and advise you to check back in two working days.
Progress Tracking Issues
If you notice that your Puppy Keep progress is changing unexpectedly, such as from 99.9% to 99.3%, here’s what to do:
- Send a Screenshot: It’s mandatory to provide a screenshot of your progress to customer support. This allows them to investigate and rectify any issues promptly.
Conclusion
The Puppy Keep game on SHEIN is a delightful way for shoppers to engage with the platform while caring for a virtual pet and winning prizes. By understanding the game rules, participating daily, and following up on common issues, you can maximize your gaming experience.
Remember, the key to enjoying Puppy Keep is to have fun while completing tasks and earning rewards. Don’t hesitate to reach out for support if you encounter any issues, and keep your gaming experience enjoyable. Start playing today, and see how far you can take your virtual puppy!